Terms of Service

Last Updated: May 24, 2026

This website, www.kumawa.in, is operated by Kumawa. Throughout these Terms, the words “Kumawa,” “we,” “our,” and “us” refer to Kumawa, and “you” refers to any person who visits, browses, shops, or interacts with the website.

By accessing or using www.kumawa.in, you agree to follow these Terms of Service. These Terms apply to every visitor, customer, browser, and user of the website. If you do not agree with these Terms, you should not use the website.

1. About These Terms

These Terms govern your use of www.kumawa.in, including all product pages, images, written content, design elements, digital features, services, and transactions made through the website.

Your use of the website is also subject to Kumawa’s Privacy Policy, Shipping Policy, and Returns & Exchange Policy, which form part of these Terms.

2. Website Access and Responsible Use

You may use www.kumawa.in only for lawful and personal purposes.

While using the website, you must not:

• Use the website for fraudulent, unlawful, harmful, or misleading activity
• Try to interfere with the security, performance, or functioning of the website
• Attempt to gain unauthorised access to any part of the website, server, account, or system
• Use bots, crawlers, scrapers, or other automated tools without written permission from Kumawa
• Upload, transmit, or introduce viruses, malware, harmful files, offensive content, or abusive material
• Misuse login details, passwords, customer information, or account access, where applicable
• Copy, exploit, or use the website in a way that harms Kumawa or violates the rights of others

Kumawa may restrict, suspend, or remove access to the website if there is any suspected misuse or breach of these Terms.

3. Product Listings and Availability

We make reasonable efforts to ensure that product descriptions, prices, photographs, colours, measurements, fabrics, and availability are presented accurately on the website.

However, small differences may occur due to screen settings, lighting, photography, styling, natural fabric behaviour, handwork, artisanal processes, dyeing, printing, embroidery, or finishing methods.

Since Kumawa works with craft-led textiles and limited production, slight variations in colour, print, weave, embroidery, placement, or finish may occur. These natural variations are part of the character of the product and are not treated as defects.

Kumawa may update, withdraw, restock, modify, or discontinue any product, price, description, or offer at any time without prior notice.

4. Orders and Acceptance

When you place an order on www.kumawa.in, you are making a request to purchase the selected item under these Terms.

An order is confirmed only after successful payment and acceptance by Kumawa.

We reserve the right to refuse, cancel, limit, or modify any order at our discretion. This may happen in cases such as product unavailability, incorrect pricing, incorrect product information, payment failure, suspected fraud, misuse, shipping restrictions, or any issue that affects fulfilment.

5. Pricing, Taxes and Payments

Product prices for Indian customers are listed in INR. If international orders are made available, prices may be shown or processed in another applicable currency.

Prices may be subject to taxes, duties, delivery charges, payment gateway charges, or any other applicable fees. These charges will be displayed at checkout wherever applicable.

Orders are processed only after full payment has been received.

Payment methods may include credit cards, debit cards, UPI, net banking, wallets, and other options enabled on the website through our payment partners.

Kumawa is not responsible for delays, failed transactions, payment errors, or service interruptions caused by banks, payment gateways, or third-party payment providers.

6. Shipping, Delivery and Exchange Terms

All purchases made through www.kumawa.in are subject to Kumawa’s Shipping Policy and Returns & Exchange Policy.

By placing an order, you confirm that you have read, understood, and accepted these policies.

Kumawa does not offer returns unless specifically mentioned in the applicable policy. Exchanges may be allowed only for eligible size concerns or verified product defects, subject to the conditions and timelines stated in the Returns & Exchange Policy.

Shipping timelines, delivery estimates, order processing, exchange eligibility, inspection requirements, and related procedures will be governed by the relevant policies available on the website.

7. Intellectual Property and Brand Assets

All material available on www.kumawa.in belongs to Kumawa or its authorised licensors.

This includes, but is not limited to, product designs, garment details, prints, motifs, embroidery artwork, images, videos, text, product descriptions, logos, graphics, layouts, campaign material, lookbooks, digital assets, brand language, and visual identity.

You may not:

• Copy, reproduce, publish, modify, distribute, sell, or display any website content
• Use Kumawa’s photographs, product designs, prints, motifs, artwork, or written content for commercial purposes
• Create copies, adaptations, derivative works, or imitations based on Kumawa’s products or creative material
• Use Kumawa’s name, logo, identity, visuals, or brand assets without written permission
• Misrepresent any association with Kumawa

Unauthorised use of Kumawa’s intellectual property may result in legal action.

8. Content Shared by Customers

If you share reviews, photographs, feedback, testimonials, comments, messages, or other content with Kumawa through the website, email, social media, or any other channel, you grant Kumawa permission to use such content for communication, marketing, promotional, editorial, and brand purposes.

This permission includes the right to edit, publish, reproduce, display, share, and distribute the content across Kumawa’s platforms.

You confirm that any content you share is lawful, original, and does not violate another person’s rights.

Kumawa may choose not to publish, may edit, or may remove customer-submitted content at its discretion.

9. External Platforms and Third-Party Services

The website may use or link to third-party platforms, tools, plugins, payment gateways, courier partners, analytics services, social media platforms, or external websites.

These third-party services operate independently. Kumawa is not responsible for their content, policies, practices, technical issues, delays, failures, errors, or actions.

Your use of any third-party platform may be governed by that platform’s own terms and policies.

10. Accuracy, Errors and Corrections

Although we try to keep the website updated and accurate, errors may occasionally occur.

These may include errors in pricing, availability, product information, descriptions, offers, discounts, images, delivery timelines, or other website content.

Kumawa reserves the right to correct errors, update information, cancel orders, or refuse fulfilment if an order has been placed based on incorrect information.

If your payment has already been received for an order that is cancelled due to such an error, the applicable amount will be refunded in accordance with our policies.

11. Disclaimer and Limitation of Liability

The website and its content are provided on an “as available” and “as is” basis.

Kumawa does not guarantee that the website will always be uninterrupted, secure, error-free, updated, or free from technical issues.

To the maximum extent permitted by law, Kumawa will not be liable for any indirect, incidental, special, consequential, punitive, or financial loss arising from:

• Use of or inability to use the website
• Purchase or attempted purchase of products
• Delivery delays or failed deliveries
• Third-party service failures
• Payment gateway issues
• Inaccuracies or errors on the website
• Reliance on any information available on the website

Your remedy, if you are dissatisfied with the website, is to discontinue using www.kumawa.in.

12. Customer Accounts and Information

Where the website allows account creation or requires customer details, you agree to provide correct, complete, and current information.

You are responsible for maintaining the confidentiality of your account, password, and login details.

Any activity carried out through your account will be considered your responsibility unless proven otherwise.

Kumawa will not be responsible for loss or damage caused by unauthorised account access due to your failure to safeguard your login information.

13. Changes to These Terms

Kumawa may update, revise, or replace these Terms from time to time.

Any changes will be posted on www.kumawa.in with the updated date. Your continued use of the website after the revised Terms are posted will mean that you accept the updated Terms.

14. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of India.

Any dispute arising from these Terms, the website, or purchases made through www.kumawa.in shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India, unless applicable law requires otherwise.

15. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain valid and enforceable.